Terms and Conditions

Please read these terms and conditions carefully before purchasing. Placing your order will indicate to us your acceptance of these terms and conditions.

Full payment is required before your artwork is created and emailed through to you for approval.
Payment can be made through the following:

  • Credit Card/Debit Card
  • Direct Debit
  • Afterpay

As Signed by G is a service based business, all of our products are made to order. We do not offer refunds due to change of mind or change of personal circumstances so please choose carefully upon ordering. You are able to change the items in your order if we have not started work on your artwork proof to something else in our range to make up the cost you have already paid.

When viewing our designs on screen, colours do vary depending on different monitors. We encourage you to purchase a sample pack so you can see for yourself the type of colours we work with.

You will receive an emailed proof of your design within 48 hours of placing your order. You will need to check this proof carefully for any errors or changes you'd like to make. Let us know of any changes at this point. You are entitled to 2 rounds of changes. If your proof requires more changes than this, you will be charged an extra $45 per round of changes which is to be paid before we complete your artwork. You will then be asked to send an approval email which effectively allows us to send your artwork to print. Thoroughly check your proof when you receive it.

Signed by G cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify us immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault.

Once we receive your order/payment and wording, work starts immediately on your design. Allow 48 hours from placing your order to receiving your emailed proof. Once you are happy with the emailed proof you will be asked to approve to go to print. Once you have sent us your approval indicating your artwork is correct, allow at least 2 - 3 weeks for printing assembly and delivery (dependant on print method chosen).

If you require a shorter delivery time let us know and we will do our best to meet your deadline. At certain peak times of the year we get extremely busy and it can take up to 6 weeks for an order to be completed. Please ensure you order your stationery at least 6-8 weeks in advance of your mail-out date to avoid stress of any potential extended lead time.

​All orders are sent via Australia Post. All of our packages require a signature on delivery, therefore supplying a delivery address where you (or someone you know ) will be able to sign for your goods is essential.

​International customers: Please email us for a quote regarding your stationery and we will give you a price for delivery included in this quote.

Signed by G cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used.

You will be supplied with a courier tracking number on the day that your package is collected from our studio so you can track your goods from door to door.

All prices are subject to change without notice. If a quote has been supplied by Signed by G, please take note of the quote expiration date is this date will be strictly enforced.

This Privacy Policy describes how www.signedbyg.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.